Fremont Sanitation District is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
As a Title 32 Special District in Colorado, we adhere to all applicable state and federal privacy laws, including the Colorado Privacy Act and other relevant regulations governing public entities.
Information We Collect
We collect information from you in several ways to provide efficient wastewater services and maintain our website. The types of information we may collect include:
- Account Information
Name, service address, mailing address, phone numbers, and email addresses necessary for providing wastewater services and billing - Payment Information
Banking information for automatic payments, credit/debit card information for online payments, and payment history for account management - Website Usage Data
IP addresses, browser types, pages visited, and time spent on our website through cookies and analytics tools - Communication Records
Emails, contact form submissions, phone call logs, and service requests to improve our customer service
How We Use Your Information
Fremont Sanitation District uses the information we collect to fulfill our responsibilities as a public utility and improve our services. We use your information for:
- Service Delivery
Processing wastewater services, managing your account, sending service notices, and responding to emergencies - Billing and Collections
Generating bills, processing payments, managing past-due accounts, and administering assistance programs like LIHWAP - Legal Compliance
Meeting regulatory requirements, responding to public records requests, and complying with court orders or legal processes - Communication
Sending important notices about service interruptions, rate changes, board meetings, and district news
Information Sharing and Disclosure
As a government entity, we are subject to the Colorado Open Records Act (CORA). However, we protect your personal information and only share it when necessary:
- Service Providers
Third-party vendors who assist with billing, payment processing, or other services under strict confidentiality agreements - Legal Requirements
Law enforcement agencies, courts, or government entities when required by law or valid legal process - Emergency Situations
Emergency responders or utilities when necessary to protect public health, safety, or infrastructure - Public Records
Information that may be subject to disclosure under CORA, excluding protected personal information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Secure Systems
Encrypted data transmission, secure servers, and regular security updates to protect electronic information - Access Controls
Limited employee access to personal information based on job responsibilities and confidentiality training - Physical Security
Locked facilities, restricted access areas, and secure disposal of documents containing personal information
Your Rights and Choices
As a resident of Colorado, you have certain rights regarding your personal information. You may:
- Access Your Information
Request copies of personal information we maintain about you, subject to applicable laws and exemptions - Correct Inaccuracies
Request corrections to inaccurate personal information in our records - Opt Out of Communications
Unsubscribe from non-essential emails while still receiving important service notices - Submit Complaints
Contact us with privacy concerns or file a complaint with appropriate regulatory authorities
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and analyze website usage. You can control cookie settings through your browser, though some features may not function properly without cookies.
We use Google Analytics to understand website traffic and usage patterns. This service collects anonymous data about your visit, including pages viewed and time spent on our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on our website with the revision date. Your continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Fremont Sanitation District
107 Berry Parkway
Cañon City, Colorado 81212
Phone: (719) 269-9050
Email: mybill@fsd.co